The wood cabinetry of every BAULANE vanity unit is covered by a 10-year guarantee. It applies to the original purchaser at the original installation address and is non-transferable.
The guarantee covers the wood cabinetry only. Countertops are covered separately: Baustone® Solid Surface countertops carry a Lifetime Guarantee, which does not extend to marble.
What's covered
If your vanity unit's wood cabinetry has a manufacturing or material defect within 10 years of purchase, we will, at our discretion:
- Repair the defective component, or
- Provide a replacement product or spare part, or
- Supply the nearest equivalent if the original design is discontinued
This includes:
- Structural cracks or warping of the cabinetry caused by a manufacturing defect
- Defects or faults in the supplied non-slip base or adhesive
Cover is for the product only. It does not include installation or removal costs, plumber or carpenter fees, or consequential loss or damage related to installation.
What isn't covered
Installation, handling and misuse
- Damage during fitting or improper installation
- Accidental, malicious or force-related damage
- Incorrect plumbing, unsupported weight or misaligned pipework
- Products removed, altered or modified in any way
Wear, environment and maintenance
- General wear and tear
- Water damage from poor ventilation, excessive moisture or prolonged standing water
- Warping or swelling caused by leaks, flooding or high humidity
- Damage from harsh cleaning agents, abrasive sponges or chemicals
- Limescale, mould, mildew, corrosion or related maintenance issues
Surface and finish
- Scratches, dents or marks caused after installation
- Discolouration from chemical cleaners, hair dyes or cosmetic products
Conditions
To keep your guarantee valid:
- The vanity unit must be installed by a qualified professional, following BAULANE installation guidance and UK water bylaws
- All plumbing connections must be correctly aligned and supported
- The unit must not be exposed to continuous moisture, leaks or standing water
- Only appropriate, non-abrasive cleaning products may be used
Incorrect installation or failure to follow care instructions will void the guarantee.
Inspection and proof of purchase
- We may require an on-site inspection before approving a claim. Please do not remove or destroy the product before inspection.
- A valid proof of purchase (invoice or order confirmation) is required for every claim.
- If inspection shows the issue is not a manufacturing defect, a call-out or assessment fee may apply.
Damaged on arrival
If your vanity unit arrives damaged, tell us within 48 hours of delivery and include clear photos or videos. Damage reported after this cannot be confirmed as transit-related and will not be covered.
