TERMS & CONDITIONS
Terms & Conditions
Welcome to BAULANE. By purchasing from us, you agree to the following terms and conditions, which govern the sale and use of our products. Please read them carefully.
1. Product Descriptions
We strive to ensure all product descriptions, images, and specifications are accurate. However, minor variations in colour, finish, and size may occur due to the natural characteristics of our materials and manufacturing processes.
2. Pricing & Payment
All prices are listed in GBP (£) and include VAT unless otherwise stated. We reserve the right to adjust prices without prior notice.
Payment is required in full prior to dispatch unless otherwise agreed. For pre-orders or bespoke products, partial deposits may be taken, with the balance due prior to delivery.
3. Lead Times & Delivery
All lead times provided are estimated and subject to change due to manufacturing or shipping delays. We will communicate any changes promptly.
Delivery charges will be confirmed at checkout or upon order confirmation. Risk in the goods passes to you upon delivery.
4. Returns & Cancellations
Please inspect your goods upon delivery. Any damages or defects must be reported within 48 hours.
Returns of standard products may be accepted within 14 days, provided goods are unused and in their original packaging. Return shipping costs are the responsibility of the customer unless the item is faulty.
Bespoke or made-to-order products cannot be cancelled, exchanged, or refunded once manufacturing has commenced.
5. Warranty & Guarantee
Our TrueWhite™ Solid Surface products are covered by our Lifetime Guarantee (see Lifetime Guarantee terms).
This covers manufacturing and material defects but excludes damage from installation, misuse, limescale, improper cleaning, or general wear and tear.
6. Installation
All BAULANE goods must be installed by qualified professionals following the provided instructions and in accordance with local water bylaws. Incorrect installation voids all guarantees and warranties.
7. Liability
Our liability is limited to the repair or replacement of defective goods. We do not accept responsibility for consequential loss, installation costs, or other indirect damages arising from product failure or delays.
8. Trade Accounts
Trade clients may be offered preferential pricing, terms, and conditions at BAULANE’s discretion.
Trade pricing is confidential and intended for registered trade customers only. BAULANE reserves the right to withdraw or amend trade terms at any time.
All trade orders are subject to these Terms & Conditions unless otherwise agreed in writing.
9. Force Majeure
BAULANE shall not be liable for any failure to perform, or delay in performance, caused by circumstances beyond our reasonable control, including (but not limited to) acts of God, pandemics, war, strikes, supply chain disruptions, material shortages, shipping delays, or changes in law.
In such cases, we will notify you as soon as possible and make reasonable efforts to resume normal operations.
10. Intellectual Property
All product designs, imagery, and content on baulane.com are the intellectual property of BAULANE. Unauthorised use, reproduction, or distribution is strictly prohibited.
11. Right to Amend Terms
BAULANE reserves the right to amend these Terms & Conditions at any time without prior notice. Any changes will be published on baulane.com and apply to all future orders placed after the date of publication.
12. Governing Law
These terms and conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.