At BAULANE® Bathrooms, we want you to buy with confidence. As a British owned brand operating within the United Kingdom, we adhere to strict selling regulations and pride ourselves on our clear and straightforward policies to ensure you face minimal issues in the unlikely event you need to return an item to us. 

Returns Process
If you receive a product and are not entirely satisfied, please contact us at support@baulane.com to request a return/refund. You must notify us of any complaints within 24 hours following the day of receiving your deliveries.

Once your complaint is received, we will confirm by email that your goods are eligible to be returned. You will be provided with a Returns Slip, and address for you to post your goods to. Goods should not be sent back to us without this pre-authorise Returns Slip. 

Goods must be returned in their original condition and original, undamaged packaging, and must be sent back to us no later than 14 days following delivery.
Please ensure the Returns Slip is included with your goods, along with a copy of your invoice/receipt.

The items to be returned must be in re-saleable condition. We will not accept any items which have been used, fitted or in a condition other than which it was supplied to you. 

The items must be returned in its original packaging, which must be unmarked and in good condition with any relevant tags or labels still intact. If we deem the packaging to be damaged, we reserve the right to charge you a restocking fee. 

Please note, you are responsible for any carriage costs associatd with returning your items to us. Please ensure you use a suitably-insured delivery service, and please ensure your items are packaged with due care to ensure damage during transit. We will not accept liability for goods damaged in transit. Any items damaged in transit will not be accepted for a refund.

If the item is not in resaleable condition, and/or it is damaged or used, you acknowledge that you have forfeited your right to return these goods under the Distance Selling Regulations act. We may still accept the goods back, subject to charging you a restocking fee. This may be calculated as a percentage of the refund value of the goods if the product or packaging is in such a condition that the product needs to be reduced in price for resale.

Once your returned items have been received and processed at our warehouse, you will be notified by email and we will issue a refund (less any delivery charges and restocking fees) via the original payment method. 

Approved Refunds
We endeavour to process all refunds within 7 days of receipt of the returned goods. Alternatively, an exchange will be despatched if requested.

The policy outlined here does not affect your statutory rights. Any manufacturer's warranty offer by BAULANE® Bathrooms is in addition to the legal rights afforded to you as a consumer under the Sale of Goods Act 1979. 

For further details on returns, please refer to our Terms & Conditions.

Exchanges
Excanges will only be despatched once a returned item has been receievd and processed at our warehouse facility.

The fastest way to ensure you receive replacement items quickly is to simply place a new seperate order for the item you wish to purchase, in tandem with returning your original items.

Order Cancellations
If you have placed an order with us, but have changed your mind, do not panic. If the order has not yet been despatched via our couriers, then we will be happy to cancel your order. Cancellations after 48 hours of placing the order may be subject to a £15.00 fee. Additional fees may apply for larger orders. 

If your items have already been despatched, then you will have to action a Returns request in accordance with the process outlined above.

Exceptions and Non-Refundable Items
For bespoke items, manufactured to custom specifications as supplied or requested by you, we cannot exchange or accept the return of goods, unless the goods are delivered to you in a faulty or damaged condition. 

Goods manufactured to customer specifications cannot be cancelled or refunded once production begins. If you do wish to cancel a bespoke order, please notify us within 24 hours of making the order. 

Please note, we do not accept returns on clearance items. 

Availability
All products are subject to availability and may be withdrawn from the site at any time. If you purchase a product which is subsequently withdrawn and we do not supply the goods for any reason, you will not be charged and we will issue a full refund.

Liability
BAULANE® Bathrooms will not be liable for any third party costs, any loss, inconvenience, disappointment, indirect or consequential loss, or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund made under these conditions.