Aston Series Freestanding Vanity Unit

Shipping policy

Delivery Times
Our standard delivery times are as follows:

- Monday to Friday: 7am to 7pm

If you require next-day delivery or delivery on a Saturday, these options can be arranged at an additional cost. Please don't hesitate to contact us for further details. All deliveries are fully insured.

Delivery Charges

PRODUCT TYPE	DELIVERY SIZE	MAINLAND UK	SCOTTISH HIGHLANDS	NORTHERN IRELAND, ROI & ISLE OF WIGHT	ISLE OF MAN
Baths	Large/ Pallet	£96	£145	£275	£325
Basins, Countertops, Vanity Units & Mirrors	Medium	£39	£75	£145	£195
Small Parcels	Small	£9	£19	£19	£25

Next-Day Service available for orders placed before 12pm Monday–Thursday.

If you are ordering multiple products, you will only be charged one delivery fee, which will be the higher of the applicable amounts.

International Shipping
We don't currently publish a standard rate card for shipping outside the UK — this is handled case-by-case depending on destination, product size, and courier availability. Please contact us at 020 8064 0191 or email support@baulane.com with your country and the products you're interested in, and we'll quote you directly. Import duties/customs charges are the customer's responsibility unless we confirm otherwise in writing.

Delivery Contact Information
Should you need to change your delivery date, please contact us on 020 8064 0191, or email us at support@baulane.com. Please quote your order number or postcode.

Booking your Delivery
Once you have placed your order with us, we will send you an Order Confirmation email. If you have opted for our standard delivery service, your delivery will automatically be scheduled. Please reply to this email to confirm the delivery date is suitable for you.

If you have a specific date in mind for your delivery, please notify us in writing via email at support@baulane.com, quoting your Order Number. We need at least 5 working days' notice.

Specific delivery times cannot be guaranteed. Please ensure someone is available at your property throughout the day to take delivery.

Please let us know when confirming your delivery if there are any access issues which may prevent our delivery vehicle reaching you. If we are not notified of access issues beforehand, you may be liable for a re-delivery fee.

If your Delivery is Delayed
Although we consistently aim to deliver within the quoted time frames, we recommend not scheduling plumbers or fitters until you have received your full order and inspected it. We will not be held responsible for any fitting costs associated with delayed deliveries.

If we are unable to deliver your order within 20 weeks of the initial Order Confirmation email (unless you have agreed to a later date), you may cancel your order in accordance with our Terms & Conditions and will be eligible for a refund as per our Refund Policy.

On the Day of Delivery
Delivery requirements vary depending on the products ordered. We will endeavour to deliver all your items together, but reserve the right to deliver in separate instalments.

Palletised Deliveries – Medium/Large Products
Large deliveries, such as our freestanding baths, are delivered by our freight partners. If you have any access restrictions, please let us know as soon as possible.

Pallet deliveries are to a kerbside location only.
Your property must allow access for vehicle sizes ranging from 1.7 to 7.5 tonnes.
Pallets cannot be moved up steep inclines or outdoor steps.
Our couriers are only permitted to deliver to ground floor locations — please arrange suitable help to move goods into your premises.
Pallet truck operations require solid, flat surfaces.
For insurance reasons, our drivers cannot enter your property.
Deliveries are an all-day service between 7am and 7pm.

Specific information regarding Bath Deliveries
Bath deliveries arrive on a tail-lift vehicle and are lowered onto a pallet truck, which can only be moved on solid, flat surfaces, to an accessible kerbside location only. The courier will not deliver the bath into your property — due to the weight of stone bathtubs, arrange for 3–4 able-bodied people to help move it into your desired location.

Parcel Deliveries – Small Products
Small products such as basins and accessories under 30kg are delivered by DPD. You'll receive a tracking text with the expected delivery date. Deliveries operate 7am–7pm.

Inspecting your Goods
All products are thoroughly inspected before dispatch. Please check items upon delivery and only sign once completely satisfied with the condition. We will assume any third party signing on your behalf has your authority to do so.

For any missing items, faults or defects, you must notify us within 48 hours of taking delivery. This is an evidential window to help establish what happened — it does not affect your statutory rights under the Consumer Rights Act 2015.

We will not be liable for damage caused by: (a) incorrect storage, (b) incorrect fitting/installation, or (c) incorrect manoeuvring of goods into your property.

Returns & Refunds

If you receive a product and are not entirely satisfied, please email support@baulane.com to request a Returns Slip, specifying the products and reason, with photos if the goods were damaged.

Once received, we will confirm by email whether your goods are eligible for return, and provide a Returns Slip and return address. Goods should not be sent back without this pre-authorised slip.

Items must be returned in original, undamaged packaging with tags/labels intact, unused and unfitted, no later than 14 days following delivery, with the Returns Slip and invoice/receipt.

You are responsible for return carriage costs; please use an insured, tracked delivery service. We are not liable for goods damaged in transit back to us, and such items will not be eligible for a full refund.

If returned goods are not in resaleable condition — used, fitted, or with damaged packaging — we reserve the right to decline the return, or accept it subject to a restocking fee of 20% of the item's value, deducted from your refund. This does not apply to faulty, damaged-in-transit, or incorrectly supplied items.

Approved Refunds
We process refunds within 5–10 working days of receipt and inspection of the returned goods. Alternatively, an exchange will be dispatched if requested.

This policy does not affect your statutory rights. Any guarantee offered by BAULANE® Bathrooms is in addition to your legal rights as a consumer under the Consumer Rights Act 2015. See our Terms & Conditions and Warranty & Guarantees pages for further detail.

Exchanges
Exchanges are only dispatched once a returned item has been received and processed at our warehouse. The fastest way to receive a replacement is to place a new, separate order and return the original item in tandem.

Order Cancellations
If the order has not yet been dispatched, we will be happy to cancel it. Cancellations within 48 hours of placing the order are free of charge; after 48 hours, a £15.00 fee applies. Bespoke items already in production, or orders over £1,000, may incur a higher case-by-case fee (typically 10% of order value, capped at £150).

If your items have already been dispatched, please action a Returns request as outlined above.

Exceptions and Non-Refundable Items
For bespoke items manufactured to custom specifications, we cannot exchange or accept returns unless the goods are faulty or damaged. Goods manufactured to customer specifications cannot be cancelled or refunded once production begins — cancellation must be requested within 24 hours of ordering. We do not accept returns on clearance items.

Availability
All products are subject to availability and may be withdrawn at any time. If a purchased product is subsequently withdrawn and we cannot supply it, you will not be charged and will receive a full refund.

Liability
BAULANE® Bathrooms will not be liable for any third-party costs, loss, inconvenience, disappointment, or indirect or consequential loss or damage arising from any problem with the goods, beyond any refund made under these conditions.

BAULANE® Bathrooms shall have no liability for any failure or delay in delivery, or damage/defect to goods, caused by events beyond our reasonable control. We recommend booking installers only once you've received your goods in full. This does not affect your statutory rights.

Q: What are your vanity units made from?

A: Our flagship freestanding vanity units are constructed in solid oak across the frame, legs, reeded and fluted front panels and drawer boxes, and are supported by engineered cores faced in real oak veneers in hidden structural roles for stability (not vinyl wrap or printed laminate). Each piece is hand-finished with a waterproof 2-part oil that protects the timber while enhancing its natural grain.

Our wall-hung designs are made from cabinet-grade moisture-resistant materials and engineered cores.

Q: Are they suitable for bathroom use?

A: Yes. The waterproof 2-part oil finish is specifically chosen to withstand the moisture and daily use of a bathroom environment, rather than a general-purpose furniture finish.

Q: Do the units come with a countertop and basins included?

A: Yes, our vanity units are sold with countertops and basins as standard. We have designed our collections to be modular, so that you can specify and conifgure to your desired combination. Choose from marble and ceramic underbasins, to our TrueWhite™ Solid Surface Stone Resin countertops with integrated basins.

Q: Is the click-clack waste included in the price?

A: Our TrueWhite™ Solid Surface Stone Resin countertops with integrated basins are fitted with matching click-clack wastes as standard. Our marble and ceramic basin options do not come with a click clack waste, as we have found customers prefer to source waste covers that match their chosen tapware.

Q: Do the basins have a built in overflow?

A: Yes. All basins in our collections features integrated concealed overflows. The overflow opening is discreetly positioned inside the basin and channels excess water internally into the waste system, maintaining a clean, minimal aesthetic.

Q: What type of basin waste do I need to buy?

A: As this basin has an overflow, you must use a slotted basin waste (also referred to as a “waste with overflow”). For basins that do not have an overflow, an unslotted basin waste is required.

Q: How does a slotted basin waste work?

A: A slotted basin waste includes small side openings that allow water from the basin’s overflow channel to enter the waste assembly. This ensures that both normal water flow and overflow water are safely drained through the same outlet.

Q: Do I still need a bottle trap?

A: Yes. The basin waste (slotted or unslotted) connects to a bottle trap or P-trap below, which provides the water seal to prevent odours and connects the basin to the main waste pipe.

Q: I want to source my own marble countertop and sinks. Can I purchase your vanity unit cabinet by itself?

A: Yes, you can. Simply select "No Countertop Required" and "No Basin Required" when configuring your vanity unit.

Q: Do you sell the taps in your images?

A: No, at this time we do not sell taps or brassware.

Q: What colours/finishes are available?

A: Our vanity units are available in a range of oak tones, from lighter finishes like Blonde Roast Oak and Mocha Oak through to deeper shades like Coffee Brown Oak and Espresso Oak, so you can match the piece to your bathroom scheme.

Q: Are the drawers functional, or are any of them false fronts?

A: All drawers in our current designs are fully functional - we avoid using false fronts for aesthetic symmetry and unlike our competitors, we have designed our top drawers to be fully functional, so every drawer offers genuine storage.

Q: What soft-close systems do you use in your products?

A: It varies according to the price and specification of the model. We use both DTC and Blum soft-close hinge door and side railing systems depending on the model. These systems are both major brand names across our industry and widely regarded for their quality and longevity.

Q: What is the warranty and guarantee for your vanity units?

A: Please refer to the Warranty & Guarantee document.

Q: I want to see your vanity unit in person? Where can I see one?

A: We operate as a direct-to-consumer ("D2C") brand, which means we don't distribute through traditional retail showrooms. This lets us put more into the craftsmanship, materials, and finish of every piece, rather than the margin a showroom network would require - so what you're paying for is the product itself.

We're exploring select partnerships with retailers where we feel a physical presence would genuinely benefit customers in that area, so this may change over time.

In the meantime, you can watch a video walkthrough of our warehouse and pieces on our website, and order a sample pack to see and feel the finish and timber for yourself - the cost of which is fully deducted from your order if you go on to purchase a vanity unit.

Q: What sizes are available?

A: Our core collections are currently offered in 600mm, 800mm, 1000mm and 1200mm (double basin) options. If it is not listed as available for sale, then we do not offer it.

Q: I would like a 1200mm vanity unit, but with a single basin countertop. Do you offer this?

A: We currently not offer this configuration.

Q: Is assembly required, and does it arrive fully built?

A: Our vanity units are rigid built, and are delivered pre-assembled. If you order a vanity unit and countertop basin set with us, your order will arrive in pre-assembled. The vanity unit cabinet is packaged in a carton , and the countertop is packaged protective packaging, in a wooden crate.

Q: How do I clean and maintain the unit?

A: For the wood vanity cabinet itselt, we recommend regularly cleaning them using a clean damp cloth. For the TrueWhite Solid Surface Stone Resin countertops, we suggest cleaning frequently with warm soapy water. Ideally, you should clean the basins and surfaces regularly after use by rinsing with water and drying down with a soft cloth. Cream cleaners can be used for keeping your products looking new and in show-home condition.

Q: What's your delivery lead atime?

A: Orders placed before 12pm will be delivered within 2 days (48 hours), if the style is in stock. Due to high demand for our brand and products, styles sell out quickly - so we advise all customers to order your chosen configuration as soon as you're ready to proceed.

Q: What's your returns policy?

A: You are required to inspect goods on receipt of your order. If you are not satisfied and would like to return your order, you must notify us within 14 days.

Q: Do you offer bespoke sizing?

A: No, at this stage we only offer what is available on our website.

Q: Do you offer trade discounts?

A: Yes. If you're a trade customer, please apply for a Trade Account by completing the form here. If accepted, you will be eligible for trade discounts of up to 15%+.

Q: I want to order my vanity unit, but I'm not ready to take delivery yet. Do you offer a holding service?

A: Absolutely. We offer a free holding service where we will store your order in our warehouse, free of charge, until you're ready to take delivery.

Simply add your desired delivery date in the 'Order Notes' during checkout, and we will hold your order safely in our warehouse until your desired delivery date.

If you're not sure of the exact date you will need your order, simply provide an estimate. One of our customer support team will contact you nearer the time to arrange delivery on a date and time that works for you.