What happens if my Serenity Stone™ Bath Mat becomes waterlogged?

Waterlogging is caused by misuse — typically when the mat is:

  • Placed in a wet room or splash zone
  • Left on a constantly wet floor
  • Exposed to excessive soaking

In these cases, a free replacement or refund isn't available. As with all Serenity Stone™ Bath Mats, there's no extended guarantee against damage from use — cover is limited to genuine transit damage (reported within 48 hours of delivery) and our standard 14-day change-of-mind return if unused. See our Guarantees page for full detail.

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