Waterlogging is caused by misuse — typically when the mat is:
- Placed in a wet room or splash zone
- Left on a constantly wet floor
- Exposed to excessive soaking
In these cases, a free replacement or refund isn't available. As with all Serenity Stone™ Bath Mats, there's no extended guarantee against damage from use — cover is limited to genuine transit damage (reported within 48 hours of delivery) and our standard 14-day change-of-mind return if unused. See our Guarantees page for full detail.

