FAQs

BAULANE® is a premium design-led bathroom brand that brings together our passion for artistic expression, high quality manufacturing and luxury interiors. We produce luxury bathware for high-end hotels and prestige homes worldwide.

Launched in the UK in early 2024, BAULANE® is founded by a small team of experienced entrepeneurs with a background in architecture, environmental design, manufacturing and property development. Our founder has been building businesses in the UK since 2015, and has been featured in publications including Forbes 30 under 30, under the Retail & Consumer category.

BAULANE® is registered at 167-169 Great Portland Street, London W1W 5PF, England, United Kingdom.

Our name is derived from a combination of the German word 'Bau', which means 'building/residence' and 'Lane', a word used to describe an alley or a road.

Our vision is that BAULANE® will become a premier resource for visionary architects, inspiring interior designers, leading property developers and aspirational homeowners to purchase home-related products for their projects.

At the moment, BAULANE® is exclusively sold directly via our website. Discussions are underway to open a showroom in Central London in 2025.

At the moment, BAULANE® is exclusively sold directly via our website. We are working on solutions that will allow us to develop brand-activations within established retailers, whilst maintaining our competitive price points. Watch this space.

At the moment, BAULANE® is exclusively sold directly via our website.

Each and every BAULANE® product adheres to the most stringent technical quality benchmarks, earning unequivocal approval for installations in the UK and throughout the European Union. Our offerings comply with the relevant UK and European Union standards, including CE certification, ensuring compliance with all statutory requirements.

For any additional information or inquiries, please don't hesitate to reach out to our dedicated technical support team.

We believe everyone should be able to experience luxury; a belief we've coined as 'luxury for all'. We realised that the bathroom industry still largely operates via the traditional wholesale distribution model, creating price inefficiencies.

BAULANE® exists to provide more choice for you to obtain premium bathware at affordable luxury price points.

We keep our prices low year-round, and have sophisticated demand-forecasting tools in place so that we we do not need to run sales to liquidate surplus stock.

No. We keep our prices low year-round, and have sophisticated demand-forecasting tools in place so that we we do not need to run sales to liquidate surplus stock.

We're here to help you plan your project. If you have an architect working on your design, we can supply 3D models and design data for our products. Contact us by phone or email, and we'll assist you every step of the way.

BAULANE® offers project management services for businesses. Click the link to find out more.

View our Warranty and Guarantees policy here.

Absolutely. Our Special Projects Division handles all commercial projects. Find out more here.

Aside from our Projects division, we offer trade customers B2B services. Click the link to find out more.

Baustone™ represents an innovation in material science. It blends natural minerals, predominantly aluminum trihydrate (ATH), with high-quality mineral composites, resulting in a distinctive and hypoallergenic material formulation. This unique composition integrates premium, eco-friendly resins with a minimal amount of acrylic polymers and high-purity polyester. The result is a material of superior durability and resilience.

Our proprietary composition of raw materials and precision-driven manufacturing processes ensures that bathroom products made from Baustone™ not only exhibit exceptional aesthetics but also boast longevity and a remarkable ability to withstand the test of time. When you choose BAULANE®, you are not just selecting a product; you are choosing a piece of artistry and innovation for your home.

A solid surface material stone resin, Baustone™ has a number of benefits when compared to other typical bathroom surface materials.

Key features of Baustone™ solid surface stone material include:

• Excellent heat retention.
• Luxurious soft-touch to the touch maximising comfort.
• Unmatched durability and impact resistance.
• Maximum non-slip level, increasing safety.
• Increased resistance to damage than classic materials such as ceramic or acrylic.
• Resin mould injection technology allows for seamless, joint-free designs and offers countless design options for bespoke projects.
• Non-porous, anti-bacterial surface technology.
• Easy to clean and repair.

Our proprietary composition of raw materials and precision-driven manufacturing processes ensures that bathroom products made from Baustone™ not only exhibit exceptional aesthetics but also boast longevity and a remarkable ability to withstand the test of time. This is just one example of how we strive to bring innovation, quality, and luxury to your bathroom experience.

Solid surface stone resin, Corian®, and acrylic are materials commonly used in the construction of various surfaces, including countertops, sinks, and bathtubs. Here's a breakdown of their differences:

1. Composition:
- Solid Surface Stone Resin: This material is typically composed of natural minerals, such as aluminum trihydrate (ATH), mixed with high-quality mineral composites and resins. It aims to provide a blend of durability and aesthetics.
- Corian®: Corian® is a brand of solid surface material made by DuPont. It is primarily composed of acrylic polymer and natural minerals like aluminum trihydrate. It's known for its versatility and seamless appearance.
- Acrylic: Acrylic, or acrylic resin, is a type of plastic material. In some cases, it's used in combination with natural minerals for solid surface applications.

2. Appearance:
- Solid Surface Stone Resin: It aims to mimic the appearance of natural stone, with a high-quality finish that resembles marble or granite. It offers various colors and designs.
- Corian®: Corian® provides a wide range of color and pattern options. It's known for its smooth, seamless look, which can be molded into various shapes and designs.
- Acrylic: Acrylic surfaces can have a glossy finish and are available in different colors, but they may not mimic natural stone as closely as the other two materials.

3. Durability:
- Solid Surface Stone Resin: It's designed to be highly durable, resistant to impact, and able to withstand the test of time. It's less prone to chipping or cracking compared to acrylic.
- Corian®: Corian® is durable and resistant to stains, but it can scratch more easily than stone resin surfaces.
- Acrylic: While acrylic surfaces are durable, they may be more susceptible to chipping, scratching, and UV damage compared to solid surface stone resin.

4. Maintenance:
- Solid Surface Stone Resin: These surfaces are relatively low-maintenance, easy to clean, and resistant to staining.
- Corian®: Corian® is easy to clean and can be repaired if scratched. It's also resistant to mold and mildew.
- Acrylic: Acrylic surfaces are easy to maintain but may require more care to prevent scratches and maintain their appearance.

5. Cost:
- Solid Surface Stone Resin: Typically, solid surface stone resin products are considered premium and can be more expensive than Corian® or acrylic.
- Corian®: Corian® is usually priced in the mid-range, making it more affordable than some premium stone resin options.
- Acrylic: Acrylic is often more budget-friendly compared to stone resin and Corian®.

The choice between these materials depends on your specific needs, budget, and aesthetic preferences. Solid surface stone resin, Corian®, and acrylic all have their unique advantages and are suitable for various applications.

Yes, solid surface stone resin is generally easy to clean. It's one of the advantages of using this material for surfaces like countertops, sinks, and bathtubs. Here are some key points regarding cleaning solid surface stone resin:

1. Non-Porous Surface: Solid surface stone resin typically has a non-porous surface, which means it doesn't absorb liquids or stains easily. This feature makes it resistant to many types of stains, including those from liquids like wine, coffee, and oils.

2. Simple Cleaning Routine: You can clean solid surface stone resin with mild soap and warm water. Wiping the surface with a damp cloth or sponge is usually sufficient for regular cleaning.

3. Stain Resistance: Due to its non-porous nature, solid surface stone resin is less likely to develop stains over time. Any spills or splashes can be easily wiped away before they set in.

4. Low Maintenance: It typically requires minimal maintenance compared to natural stone materials like granite or marble, which may require sealing and more delicate care.

5. Scuff and Scratch Removal: In the event of minor scuffs or scratches, these can often be removed through light sanding or buffing.

6. Seamless Joints: Solid surface stone resin can be fabricated with seamless joints, making it easier to maintain because there are no grout lines or seams where dirt or moisture can accumulate.

While solid surface stone resin is generally easy to clean and maintain, it's essential to follow the manufacturer's care and maintenance guidelines to ensure its longevity and appearance. Some harsh chemicals and abrasive cleaners should be avoided, as they can potentially damage the surface finish. Always refer to the specific care instructions provided by the manufacturer for your particular product.

Solid surface stone baths are known for their ability to retain heat effectively. This heat retention is one of the advantages of using this material for bathtubs. Here's why solid surface stone baths tend to retain more heat compared to other materials like acrylic or fiberglass:

1. Material Density: Solid surface stone resin, as well as other natural stone-based materials, tends to be denser than materials like acrylic or fiberglass. Density is a key factor in heat retention, as denser materials are better at holding heat.

2. Thermal Mass: Materials with higher thermal mass can absorb and store more heat. Solid surface stone baths have a higher thermal mass than materials like acrylic, which means they can hold onto the heat for a more extended period.

3. Warmth to the Touch: Solid surface stone resin feels warm to the touch because it quickly adjusts to the body's temperature, providing a comfortable and cozy bathing experience.

4. Insulation: Many solid surface stone baths have built-in insulation properties, further enhancing their heat retention abilities. This insulation helps to keep the water warmer for longer.

5. Energy Efficiency: Solid surface stone baths can reduce the need to add hot water frequently during a bath, making them more energy-efficient.

It's important to note that while solid surface stone baths are excellent at retaining heat, the actual heat retention performance can vary depending on the specific product and manufacturer. Additionally, other factors, such as the room temperature and the initial water temperature, will also influence how long the bath retains heat.

Overall, if heat retention is a priority for your bathing experience, solid surface stone baths are a favorable choice. They can provide a luxurious and comfortable soak, with the water staying warm for an extended period.

Solid surface stone resin baths are generally resistant to staining, thanks to their non-porous surface. The non-porous nature of the material means that it doesn't absorb liquids or stains easily, making it less prone to discoloration from common bathroom products or everyday use. However, while it is highly resistant to staining, it's not completely impervious, and certain substances or conditions can still potentially cause staining:

1. Acids: Prolonged exposure to strong acidic substances, such as concentrated bleach or certain industrial cleaning agents, could potentially cause discoloration in some cases. It's essential to avoid harsh chemicals and to rinse the surface thoroughly after any accidental spills.

2. Abrasive Cleaners: Using abrasive or scouring cleansers can damage the surface of a solid surface stone resin bath, making it more susceptible to staining.

3. Hard Water Deposits: In areas with hard water, mineral deposits can build up over time. While solid surface stone resin is generally resistant to these deposits, regular cleaning to prevent buildup is recommended.

To maintain the pristine appearance of your solid surface stone resin bath and prevent staining, follow these guidelines:

- Use mild, non-abrasive cleaners and warm, soapy water for regular cleaning.
- Avoid using abrasive scrubbers or harsh chemicals.
- Rinse the surface thoroughly after any contact with potential staining agents.
- Periodically remove mineral deposits from hard water with appropriate cleaning products.
- Follow the manufacturer's care and maintenance instructions specific to your product.

Proper care and regular cleaning should help preserve the aesthetic appeal of your solid surface stone resin bath and minimize the risk of staining.

Yes, you can request material samples from us. We have included material samples as a product option in our store.

If you have any questions, please do not hesitate to contact us directly via phone or email.

Baustone™ solid surface stone resin is an eco-friendly material sourced from nature, offering a sustainable solution for replacement and repairs, while also being entirely recyclable should you decide to part ways with your bathtub. This renewable material is environmentally friendly, as it involves the process of crushing naturally quarried limestone into a fine powder, which is then blended with transparent resin.

Yes, solid surface stone baths are generally heavy compared to other types of bathtubs, such as acrylic or fiberglass. The weight of a solid surface stone bath can vary depending on the specific design, size, and thickness of the material used, but it's typically heavier for several reasons:

1. Material Density: Solid surface stone resin, as the name suggests, is a dense and solid material. It's composed of natural minerals like aluminum trihydrate (ATH) and high-quality mineral composites mixed with resins. This dense composition contributes to its weight.

2. Thicker Construction: Solid surface stone baths are often constructed with thicker walls and surfaces to ensure durability and structural integrity. The added thickness adds to the overall weight.

3. High-Quality Construction: Solid surface stone baths are crafted to be long-lasting and resistant to damage. This focus on quality and durability can result in a heavier product.

4. Solid Structure: Unlike some other bathtub materials that may have a hollow or less dense core, solid surface stone baths are typically solid throughout, adding to their weight.

Due to their weight, it's important to consider the load-bearing capacity of your bathroom floor when installing a solid surface stone bath. You may need to reinforce the floor to support the additional weight if it exceeds the structural capacity. Additionally, the installation process for these heavier baths may require professional expertise to ensure it's done correctly and securely.

Every one of our bathtubs includes a free matching solid surface stone resin click clack pop-up waste and a flexible low-profile waste connector.

Similarly, for all our basins, you'll receive a complimentary matching solid surface stone resin click clack pop-up waste along with a convenient fixing kit.

Freestanding stone baths can be suitable for small bathrooms, but there are some considerations to keep in mind:

1. Size: The size of the freestanding stone bath is crucial. In a small bathroom, you'll need to select a compact and appropriately sized bathtub to ensure it fits comfortably. Look for models designed specifically for smaller spaces.

2. Placement: Consider the placement of the bath. Freestanding baths need some space around them for access, cleaning, and aesthetics. Make sure there's enough room in your small bathroom for the bath to stand freely without feeling cramped.

3. Layout: The layout of your bathroom matters. If the available space allows, placing the bath near a wall or in a corner can maximize space utilization. You may also consider positioning the bath diagonally in the room to create a sense of openness.

4. Style: The design and shape of the freestanding bath can impact how well it fits in a small bathroom. Look for compact and streamlined designs that won't overpower the space.

5. Storage: Small bathrooms benefit from efficient storage solutions. Consider incorporating storage units or cabinets to keep bathroom essentials, allowing the bath to remain the focal point without clutter.

6. Lighting and Mirrors: Adequate lighting and strategically placed mirrors can make a small bathroom feel more spacious and airy. Consider these elements in your bathroom design.

7. Professional Installation: Freestanding stone baths can be heavy, and their installation may require professional help to ensure stability and safety, particularly in a small space.

While freestanding stone baths can work in small bathrooms, it's essential to plan carefully and select the right size and design to optimize your limited space. Consulting with a bathroom designer or contractor can help you make the most of your small bathroom while enjoying the luxury of a freestanding stone bath.

When selecting shower fixtures to complement a freestanding stone bath, it's important to consider both functionality and aesthetics. Here are some options that work well with freestanding stone baths:

1. Wall-Mounted Showerhead: A wall-mounted showerhead positioned on a nearby wall can work seamlessly with a freestanding bath. It offers a classic and clean look. You can choose from various styles, including rain showerheads or traditional fixed heads.

2. Handheld Showerhead: Handheld showerheads provide flexibility for rinsing and cleaning. They can be mounted on a wall bracket or on a slide bar, allowing you to adjust the height to your preference. This is a practical choice for baths where you want the option of handheld use.

3. Ceiling-Mounted Rainfall Showerhead: For a luxurious spa-like experience, a ceiling-mounted rainfall showerhead can be an excellent choice. It creates a soothing, overhead cascade of water, enhancing the sense of relaxation in your bathroom.

4. **Exposed Shower Pipe**: Exposed shower pipes with a thermostatic mixer can add a touch of vintage or industrial charm to your bathroom. These fixtures are mounted on the wall and have a visible pipe design, making them a stylish addition to your bath area.

5. Freestanding Tub Filler with Handheld Shower: If you prefer an all-in-one solution, a freestanding tub filler with a handheld shower attachment can be an elegant and practical choice. This option combines a tub filler and showerhead into a single, sleek fixture.

6. Matching Finish: Consider selecting shower fixtures with a finish that matches or complements the finish of the faucets and other accessories in your bathroom for a cohesive and unified look.

7. Shower Curtain or Enclosure: Depending on the design and layout of your bathroom, you may also want to consider adding a shower curtain or enclosure to prevent water from splashing onto the floor. This is particularly important if your freestanding stone bath is located in close proximity to your shower fixtures.

When choosing shower fixtures for your freestanding stone bath, keep in mind the overall design and style of your bathroom, as well as your personal preferences for both form and function. Coordinate the finish, style, and installation to create a harmonious and visually appealing bathroom space.

Click the link to find out more about our Warranty and Guarantees.

Baustone™ solid surface stone resin is an eco-friendly material sourced from nature, offering a sustainable solution for replacement and repairs, while also being entirely recyclable should you decide to part ways with your bathtub. This renewable material is environmentally friendly, as it involves the process of crushing naturally quarried limestone into a fine powder, which is then blended with transparent resin.

BAULANE® Projects works with architects, interior designers, property developers and construction professionals to specifiy tailored bathroom supply solutions with bespoke quotations and preferred terms.

From luxury hotel refurbishments, commercial hospitality spaces, high end apartments or prestige homes, we work with you to develop a bespoke supply agreement that ensures you have the right product for your scheme, at the right time, at the right price.

If you have an upcoming poject you would like to discuss, please get in touch with our team by calling 020 123 4567 or emailing projects@baulane.com.

BAULANE® offers two distinct B2B services:

1. BAULANE® Projects

This is our project management services division, in which we undertake contracts to supply established hotels and developers with bathroom products for their projects.

Services include:

• Preferential pricing and credit terms
• Planning and CGI visualisation services
• Logistics (including staged deliveries)
• Onsite management
• Dedicated after-sales service

2. BAULANE® Trade Accounts

Exclusive trade benefits for interior designers, architects and our community of construction professionals.

Benefits include:

• Trade-only net pricing
• Up to 10% discount (terms apply)
• Priority deliveries
• Early bird product offers

Orders can be placed either directly on the website (this is the easiest way!), or if you prefer, you can call us directly on 020 8064 0191 where we can take your order over the phone.

For more information regarding delivery times, please visit the Delivery & Returns page.

We have sophisticated demand-forecasting tools in place to ensure we don't run out of stock.

If however we do get it wrong, then we will communicate this to you immediately. You will then be offered the opportunity to cancel your order for an immediate refund, or wait until we can deliver this to you.

Like all product based businesses, we may run into supply chain issues due to wider global macro issues. If this happens, we will give you the option to pre-order products, and will update you of your estimated delivery times through email (and text, if you prefer). If you do have any queries, we are also only one phone call away.

If you need to cancel your order, please contact our Support team at support@baulane.com. Alternatively, please call us on 020 8064 0191.

More information can be found in our full Terms & Conditions policy, here.

This shouldn't happen, and if it does, we are sorry! Please get in touch via support@baulane.com or 020 8064 0191 and we will arrange collection free of charge. We will endeavour to replace the incorrect item as soon as possible. If this is not suitable, you will be offered a refund.

More information can be found in our full Terms & Conditions policy, here.

Occasionally faults happen during transit. If this happens, we are sorry! Please get in touch via support@baulane.com or 020 123 4567 and we will arrange collection free of charge. We will endeavour to replace the incorrect item as soon as possible. If this is not suitable, you will be offered a refund.

More information can be found in our full Terms & Conditions policy, here.

You can find more information about our delivery & returns policy here.

Our standard delivery times are as follows:

Monday - Friday: 9am - 6pm

You can find more information about our delivery & returns policy here.

You can find more information about our delivery & returns policy here.

At the moment, no. We are working on our logistics and distribution capabalities and will update our policies as soon as we are confident we can deliver a premium experience for all of our customers worldwide.

You can find more information about our delivery & returns policy here.

You can find more information about our delivery & returns policy here.

We will issue a refund within 14 days of receipt of the returned Goods, or dispatch an exchange if this has been requested.

For more information, please refer to our Terms & Conditions.

No. We recommend you examine the Goods to check that they are as ordered and undamaged within 48 hours from the day after delivery. Please check each item is as ordered and appears in good condition.

If you are unhappy with the products, for whatever reason, you must notify us before the expiry of 14 days from the day after the day on which the Goods were received.

Similarly, if your products are damaged during transit, please notify us within 48 hours of receiving your delivery, by emailing support@baulane.com to explain your concerns. Please title your email ‘Damaged Goods’. If we agree with your concerns, we will confirm by email that you may return the goods in their original condition and packaging, which must be sent to us as soon as possible and no later than 14 days following delivery.

For more information, please refer to our Terms & Conditions.